Privacy Policy

Last updated: 8 September 2026

The Bubble Panda Ltd (“Bubble Panda”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit bubblepanda.com, place an order, create an account, contact us, enter a promotion or subscribe to our email or SMS marketing.

For the purposes of UK data-protection law, The Bubble Panda Ltd is the data controller.

If you have any questions about this policy or how we use your information, please contact us at:

Email: help@bubblepanda.com
Website: https://bubblepanda.com

Information we collect

Depending on how you interact with us, we may collect:

Your name
Billing and delivery addresses
Email address
Telephone or mobile number
Account login information
Order history and product preferences
Payment and transaction information
Information you provide when contacting customer service
Reviews, survey responses and competition entries
Marketing preferences and records of your consent
Device, browser and network information
IP address and approximate location
Information about how you use our website, including pages viewed, links clicked and products added to your basket
Information collected through cookies and similar technologies

Payment card details are processed securely by our payment providers. We do not normally receive or store your complete payment card number.

How we collect your information

We collect personal information:

Directly from you when you place an order, create an account, contact us or subscribe to marketing
Automatically when you visit or use our website
From service providers that help us process payments, deliver orders, operate our website, provide customer support or measure marketing performance
From advertising and social-media platforms where permitted by law and subject to your cookie choices
When you interact with our advertisements, emails, text messages or social-media accounts

How we use your information

We may use your personal information to:

Process, fulfil and deliver your orders
Take payments and issue refunds
Provide order confirmations and delivery updates
Manage your account
Respond to questions, complaints and customer-service requests
Prevent fraud, misuse and other unlawful activity
Maintain our business and financial records
Improve our website, products and customer experience
Analyse website traffic and business performance
Personalise the content and offers you see
Administer competitions, promotions and loyalty programmes
Ask for reviews or feedback about your order
Send marketing about our own products, services and offers where permitted
Measure Measure the effectiveness of our advertising
Comply with our legal and regulatory obligations
Establish, exercise or defend legal claims

Our lawful bases for processing

We process personal information under one or more of the following lawful bases:

Contract: Where the information is necessary to process and fulfil your order, manage your account, provide customer support or otherwise perform our contract with you.

Consent: Where you have agreed to receive certain marketing communications or allowed optional cookies and similar technologies. You may withdraw your consent at any time.

Legitimate interests: Where processing is necessary for our legitimate business interests, including improving our products and services, preventing fraud, providing customer support, understanding business performance and marketing our own similar products to existing customers where legally permitted. We consider and balance these interests against your privacy rights.

Legal obligation: Where we need to process information to comply with tax, accounting, consumer-protection or other legal requirements.

Email and SMS marketing

We may periodically send emails or text messages about our own products, services, new releases, special offers or other information which we think you may find interesting.

We will only send electronic marketing where you have consented or where another lawful marketing permission applies, such as the “soft opt-in” for existing customers purchasing similar products. Where the soft opt-in applies, you will have been given an opportunity to opt out when your details were collected.

You can stop receiving marketing at any time by:

Clicking the unsubscribe link in an email
Replying STOP to an SMS
Contacting us at help@bubblepanda.com

Unsubscribing from marketing will not prevent us from sending service communications that are necessary for an order, refund, delivery or customer-service request.

We do not sell or rent your personal information. We do not share your personal information with third parties for their own independent advertising purposes. Your mobile number, mobile opt-in information and SMS consent data will not be sold, rented or shared with third parties for advertising purposes.

We may use service providers to deliver Bubble Panda’s own email and SMS marketing. These providers process information on our behalf to provide their services and are not permitted to use your mobile opt-in or SMS consent information for their own advertising.

Cookies and similar technologies

We use cookies and similar technologies to:

Keep the website functioning securely
Remember your preferences and basket
Process orders and payments
Understand how visitors use our website
Measure website and marketing performance
Personalise your experience
Deliver and measure Bubble Panda advertising where you have consented

Some cookies are essential for the operation of our website and cannot be switched off. Optional analytics and advertising cookies will be used in accordance with your choices where consent is required.

You can manage your preferences through our cookie banner or browser settings. Blocking some cookies may affect how the website functions.

Who we share information with

We may share personal information where necessary with trusted organisations that help us operate our business, including:

Shopify, which hosts and operates our online store
Payment processors and financial institutions
Warehouse, manufacturing, fulfilment and delivery providers
Customer-service and review platforms
Email and SMS service providers
Website hosting, security and fraud-prevention providers
IT, analytics and professional advisers
Advertising and social-media platforms, subject to applicable law and your cookie choices
Government bodies, regulators, law-enforcement agencies or courts where legally required
A buyer, investor or adviser involved in a proposed sale, investment, restructuring or transfer of all or part of our business

These organisations may only receive the information reasonably necessary to perform their services or meet legal requirements.

We do not sell or rent personal information to third parties.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, account, security and related services.

Information processed through Shopify may be transferred to and stored in countries outside the United Kingdom. Shopify states that it uses appropriate safeguards for international transfers where required.

You can learn more about Shopify’s handling of personal information at: https://www.shopify.com/legal/privacy

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place. These may include:

Transfers to countries recognised as providing adequate protection
The UK International Data Transfer Agreement
The UK Addendum to approved Standard Contractual Clauses
Other legally approved transfer safeguards

You can contact us if you would like more information about the safeguards used for a particular transfer.

How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

In general:

Order and transaction records may be retained for up to six years after the end of the relevant financial year
Customer-service records are retained for as long as reasonably necessary to manage the request and any related dispute
Marketing information is retained until you unsubscribe, withdraw consent or we determine it is no longer required
A limited suppression record may be retained after you unsubscribe to ensure that we honour your request
Cookie and analytics information is retained in accordance with the settings and retention periods of the relevant service

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should contact us if you believe your account has been compromised.

Your data-protection rights

Depending on your circumstances, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to processing based on legitimate interests
Object to direct marketing at any time
Withdraw consent where processing is based on consent
Request a portable copy of certain information
Complain to a data-protection regulator

These rights are not absolute and may be limited in some circumstances by law.

To exercise your rights, contact help@bubblepanda.com. We may need to request information to verify your identity before completing your request.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

Children’s privacy

Our website and online purchasing services are not directed at children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Orders for children should be placed and managed by a parent, guardian or other responsible adult. If you believe that a child has provided us with personal information without appropriate permission, please contact us at help@bubblepanda.com.

Links to other websites

Our website may contain links to websites operated by other organisations. Once you leave our website, we are not responsible for the privacy, security or content of those websites.

You should review the privacy policy of any third-party website before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this page, and the “Last updated” date will be amended. Where a change is significant, we may provide an additional notice where appropriate.

Contact us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

The Bubble Panda Ltd
Email: help@bubblepanda.com
Website: https://bubblepanda.com